Problems with traditional documentation


User and reference manuals are usually scheduled, if at all, for the end of a project. The logic is that there is no point writing documentation until the product is complete – or it will only become out-of-date.

And then the creation. Document writers have to learn the running software without the benefit of documentation and often after key personnel have left the project. Often the technical writer is also a technical tester. The process is akin to archeology.

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